Last updated: July 16, 2026
At Ezead Business, we are committed to providing high-quality digital services and maintaining transparent billing practices. This Refund & Cancellation Policy explains how subscription payments, one-time purchases, cancellations, and refund requests are handled. By purchasing or subscribing to any Ezead Business service, you agree to the terms outlined below.
1. Subscription Services
Ezead Business offers subscription-based services that may be billed monthly, annually, or according to the billing cycle selected during checkout.
Before completing your purchase, you will be shown:
- Subscription price
- Billing frequency
- Applicable taxes (if any)
- Free trial information (where available)
- Automatic renewal details
Please review your order carefully before confirming payment.
2. Automatic Renewal
Unless cancelled before the renewal date, eligible subscriptions automatically renew using your selected payment method. Renewal charges are processed at the beginning of each billing period to ensure uninterrupted access to your subscription.
You are responsible for managing your subscription before the renewal date if you do not wish to continue.
3. Cancellation Policy
You may cancel your subscription at any time through your account dashboard or the available billing portal.
When a subscription is cancelled:
- No future renewal charges will be processed.
- Your current subscription generally remains active until the end of the paid billing period.
- Cancellation does not automatically generate a refund for payments already processed unless otherwise required by applicable law or approved by Ezead Business.
4. Refund Eligibility
Because many Ezead Business services provide immediate access to digital products, AI-powered features, business tools, or downloadable content, refunds are evaluated individually.
A refund request may be considered when:
- You were charged multiple times for the same purchase.
- A payment was processed due to a verified billing error.
- You were charged after cancelling before the renewal date.
- A technical issue on our platform prevented access to a purchased service and our support team was unable to resolve it within a reasonable timeframe.
- Applicable consumer protection laws require a refund.
5. Non-Refundable Items
Unless required by applicable law, refunds are generally not available for:
- Partially used subscription periods.
- Change of mind after purchase.
- Unused subscription time.
- AI-generated content already delivered.
- Digital downloads, templates, or files already accessed.
- Business listings already published.
- Custom development, consulting, or professional services already performed.
- Charges resulting from failure to cancel before the renewal date.
6. Promotional Offers & Free Trials
From time to time, Ezead Business may offer promotional pricing, discounts, coupons, or free trial periods.
If a subscription includes a free trial, your payment method may automatically be charged when the trial ends unless you cancel before the trial expiration date.
Promotional offers may be subject to additional terms and may not be refundable.
7. Payment Disputes
If you believe you have been charged incorrectly, please contact our support team before initiating a chargeback with your payment provider.
Opening a payment dispute without first contacting us may delay resolution and may result in temporary suspension of your account while the matter is investigated.
8. Processing Refunds
If a refund request is approved:
- The refund will be issued to the original payment method whenever possible.
- Processing times depend on your payment provider or financial institution.
- Most approved refunds are initiated within 5–10 business days, although actual posting times may vary.
9. How to Request a Refund
To request assistance regarding a payment or refund:
- Open a ticket through our Support Center.
- Include your account email address.
- Provide your invoice or transaction number.
- Explain the reason for your request.
- Do not include your credit or debit card details.
Providing complete information helps us investigate and resolve your request more quickly.
10. Fraud Prevention
Ezead Business reserves the right to decline refund requests that appear fraudulent, abusive, or intended to misuse our services. Accounts found engaging in fraudulent payment activity may be suspended or permanently terminated.
11. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment methods, or legal obligations. Updated versions will be published on this page together with the revised "Last updated" date.
12. Contact Us
If you have any questions regarding refunds, cancellations, or billing, please contact us through our Support Center. Our team will review your request and respond as quickly as possible.